Privacy Policy

Last Updated: 25 August 2026

Miskmart respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Miskmart collects, uses, stores, shares and protects personal information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

This policy is intended to operate in accordance with applicable UAE data-protection requirements, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data. The UAE Personal Data Protection Law requires personal data processing to be fair, transparent and lawful and collected for specific purposes.

1. Who We Are

Store: Miskmart
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033

Legal Business Name: [LEGAL BUSINESS NAME]
Trade Licence Number: [TRADE LICENCE NUMBER]
Licensing Authority: [LICENSING AUTHORITY]
Registered Address: [REGISTERED ADDRESS]

If the legal entity operating Miskmart differs from the brand name, the legal entity details will be identified here.

2. Information We Collect

Depending on how you interact with Miskmart, we may collect:

Personal and Contact Information

• Name;
• Email address;
• Mobile number;
• Delivery address;
• Billing information;
• Account information; and
• Communications you send to us.

Order Information

We may collect information relating to:

• Products purchased;
• Order number;
• Order value;
• Delivery status;
• Payment method;
• Returns;
• Refunds; and
• Customer-service communications.

Payment Information

Online payments may be processed through third-party payment service providers.

Where a third-party payment provider processes your card details, Miskmart does not generally store complete payment-card information on its own systems.

The relevant payment provider may process your payment information according to its own privacy policy and security practices.

Technical Information

When you use our website, we may automatically collect certain technical information, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Website interactions;
• Referring website;
• Approximate location information; and
• Other technical information necessary to operate and secure the website.

3. How We Use Your Information

Miskmart may use your information to:

• Process and fulfil your orders;
• Arrange delivery;
• Process payments;
• Provide Cash on Delivery services;
• Contact you regarding your orders;
• Handle returns, refunds and exchanges;
• Provide customer support;
• Verify orders and prevent fraud;
• Protect website and customer security;
• Improve our products and services;
• Maintain business and transaction records;
• Comply with applicable legal and regulatory obligations; and
• Send marketing communications where legally permitted and appropriately consented to.

4. Cash on Delivery

When you select Cash on Delivery, we may need to share relevant information such as your name, mobile number and delivery address with our logistics or delivery partners so that your order can be delivered and payment can be collected.

Only information reasonably necessary for these purposes should be shared.

UAE modern technology-based trade legislation contains specific requirements concerning consumer information, security and sharing of data.

5. Marketing Communications

Where required by applicable law, Miskmart will obtain appropriate consent before sending promotional communications.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe option included in an email; or
• Contacting us at info@miskmart.com.

You may still receive essential transactional communications, including order confirmations, delivery updates, security notifications and important service messages.

6. Cookies and Similar Technologies

Miskmart may use cookies and similar technologies to:

• Keep the website functioning;
• Remember preferences;
• Maintain shopping-cart functionality;
• Understand website usage;
• Improve website performance;
• Analyse traffic; and
• Measure marketing performance.

You may control cookies through your browser settings or any cookie-management tools available on our website.

Disabling certain cookies may affect some website functions.

7. How We Share Information

Miskmart may share relevant personal information with trusted service providers when necessary to operate the business, including:

• Payment processors;
• Delivery and logistics providers;
• Website hosting providers;
• Technology providers;
• Customer-support providers;
• Analytics and security providers;
• Professional advisers; and
• Government or regulatory authorities where legally required.

We do not sell your personal information as a commodity.

We only seek to share information for legitimate business, contractual, legal or otherwise lawful purposes.

8. International Data Transfers

Some of our technology, payment, hosting, analytics or other service providers may process information outside the UAE.

Where personal information is transferred outside the UAE, Miskmart will apply the requirements and safeguards applicable under UAE data-protection law.

The UAE Personal Data Protection Law contains provisions governing transfers and processing of personal data.

9. Data Security

Miskmart takes reasonable technical and organisational measures to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Alteration;
• Destruction; and
• Unauthorized disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including:

• Processing orders;
• Providing customer support;
• Handling returns and refunds;
• Resolving disputes;
• Maintaining transaction records; and
• Complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable UAE law and relevant exceptions, you may have rights concerning your personal information, including rights to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion where legally available;
• Request restriction of certain processing;
• Object to certain processing where applicable;
• Withdraw consent where processing is based on consent; and
• Make a privacy-related request or complaint.

To submit a privacy request:

Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033

We may need to verify your identity before fulfilling certain requests.

12. Children's Privacy

Miskmart does not knowingly seek to collect personal information directly from children where such collection is not legally permitted.

If you believe that a child has provided personal information to Miskmart inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Miskmart is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable law.

The updated version will be published on this page together with the revised "Last Updated" date.

15. Contact Us

For privacy-related questions or requests:

Miskmart
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033