Terms of Service

Last Updated: 25 August 2026

Welcome to Miskmart.

These Terms of Service govern your use of the Miskmart website and your purchase of products through our online store.

By accessing our website, creating an account or placing an order, you agree to these Terms, subject to any mandatory rights you may have under applicable UAE law.

1. About Miskmart

Store: Miskmart
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033

Legal Business Name: [LEGAL BUSINESS NAME]
Trade Licence Number: [TRADE LICENCE NUMBER]
Licensing Authority: [LICENSING AUTHORITY]
Registered Address: [REGISTERED ADDRESS]

Miskmart operates as an online retail store serving customers throughout the United Arab Emirates.

2. Use of Our Website

You agree to use the Miskmart website only for lawful purposes.

You must not:

• Use the website for fraudulent purposes;
• Attempt unauthorized access to our systems;
• Introduce malware or harmful code;
• Interfere with website security;
• Scrape or copy website content without permission;
• Use another person's information without authorization;
• Misrepresent your identity; or
• Use the website in violation of applicable UAE law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices and availability information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on your device or screen settings.

Packaging may also vary from product images because manufacturers may update packaging or presentation.

If we discover a material error in a product description or price, we may contact you before fulfilling the order.

4. Product Availability

All products are subject to availability.

A product being added to your shopping cart does not guarantee that it will remain available until checkout is completed.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, including a refund where applicable.

5. Prices and Currency

Unless otherwise stated, all prices on Miskmart are displayed in UAE Dirhams (AED).

Applicable taxes and delivery charges will be displayed during the ordering process where applicable.

Miskmart may change product prices, promotions and availability from time to time.

A price change will not ordinarily affect an order that has already been accepted, except where permitted by applicable law, including where an obvious technical or pricing error has occurred.

6. Placing an Order

When you place an order through Miskmart, you are requesting to purchase the selected products.

After placing your order, you may receive an order confirmation.

An automated confirmation acknowledges receipt of your order but does not necessarily mean that Miskmart has accepted the order if additional verification is required.

We may decline or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability;
• Suspected fraud;
• Unauthorized transactions;
• An obvious pricing or technical error;
• Inability to deliver to the provided address;
• Legal or regulatory restrictions; or
• Other legitimate operational reasons.

If we cancel an order after payment has been received, an appropriate refund will be arranged where applicable.

7. Cash on Delivery

Miskmart offers Cash on Delivery across the UAE for eligible orders.

When you select COD, you agree to pay the confirmed order amount to the delivery representative upon delivery.

Customers should accept and pay for COD orders that they have placed unless the order has been properly cancelled in accordance with our cancellation/return process.

If you need to cancel a COD order, please contact us as soon as possible:

WhatsApp: +971 52 441 9033
Email: info@miskmart.com

8. Payment

Miskmart may offer Cash on Delivery and other payment methods displayed at checkout.

Online payments may be processed by third-party payment providers.

You must provide accurate information necessary to complete payment and order processing.

9. Delivery

Delivery is governed by our Shipping & Delivery Policy.

Miskmart delivers across the seven emirates of the UAE, subject to product and courier availability.

Estimated delivery dates are communicated for convenience and may change due to circumstances beyond our reasonable control.

10. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return, Refund & Exchange Policy.

Miskmart provides a 14-day change-of-mind return window for eligible products.

Nothing in these Terms or our Return Policy limits mandatory consumer rights available under UAE law.

11. Defective Products and Consumer Rights

If a product is defective, incorrectly supplied or otherwise fails to meet applicable requirements, Miskmart will provide the remedy required by applicable UAE law.

UAE consumer-protection regulations provide specific obligations concerning defective goods, repairs, replacements and refunds.

12. Product Warranties

Where a product carries a manufacturer, supplier or seller warranty, the applicable warranty information will be provided with the product, on the product page, invoice or relevant warranty documentation.

Nothing in these Terms excludes or limits mandatory statutory rights.

13. Customer Accounts

If you create an account with Miskmart, you are responsible for:

• Providing accurate information;
• Keeping your login credentials confidential;
• Keeping your account information up to date; and
• Notifying us if you suspect unauthorized access.

14. Intellectual Property

All original content on the Miskmart website, including our:

• Logo;
• Brand identity;
• Website design;
• Text;
• Graphics;
• Photographs;
• Product presentation; and
• Other original materials

is owned by or licensed to Miskmart unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially exploit our content without prior written permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

15. Customer Reviews and User Content

If you submit a review, photograph, video, comment or other content to Miskmart, you confirm that:

• The content is truthful to the best of your knowledge;
• You have the right to submit it;
• It does not infringe another person's rights;
• It does not contain unlawful or harmful material; and
• It does not contain another person's personal information without appropriate authorization.

Miskmart may moderate or remove content that violates these requirements or applicable law.

16. Promotions and Discount Codes

Promotional offers, discount codes and special offers may have additional terms.

Unless otherwise stated, promotions may be subject to:

• Validity dates;
• Product restrictions;
• Quantity restrictions;
• Minimum order values; or
• Other conditions displayed with the promotion.

Miskmart may withdraw or modify a promotion where permitted by applicable law.

17. Third-Party Services

Miskmart may use third-party services such as:

• Payment gateways;
• Courier and logistics companies;
• Hosting providers;
• Analytics services;
• Customer-support tools; and
• Other technology providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

18. Website Availability

We aim to provide a reliable shopping experience, but we cannot guarantee that the website will always be:

• Available;
• Uninterrupted;
• Error-free; or
• Free from technical issues.

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, security incidents or circumstances outside our reasonable control.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Miskmart will not be responsible for indirect, incidental or consequential losses that are not reasonably foreseeable from the relevant transaction.

Nothing in these Terms excludes or limits:

• Mandatory consumer rights;
• Liability that cannot legally be excluded; or
• Any other protection required by applicable UAE law.

20. Events Beyond Our Control

Miskmart will not be responsible for delays or failures caused by circumstances reasonably beyond our control, including:

• Natural disasters;
• Severe weather;
• Government actions;
• Public emergencies;
• Transportation disruptions;
• Major technical failures;
• Cybersecurity incidents; or
• Other unforeseen events.

We will make reasonable efforts to minimize the impact of such events.

21. Privacy

Your use of personal information by Miskmart is governed by our Privacy Policy.

22. Changes to These Terms

Miskmart may update these Terms from time to time to reflect changes in our business, services, technology or applicable law.

The latest version will be published on this page with an updated "Last Updated" date.

23. Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates.

Any dispute will be subject to the jurisdiction of the competent courts and authorities under applicable UAE law.

Nothing in this section prevents a consumer from exercising any mandatory consumer-protection right or remedy available under UAE law.

24. Complaints

If you have a complaint, please contact Miskmart first so that we can try to resolve the matter promptly.

Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033

If a complaint cannot be resolved directly with Miskmart, you may have the right to refer the matter to the relevant consumer-protection authority or other competent authority in the UAE.

25. Contact Us

Miskmart
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033