Return, Refund & Exchange Policy
Last Updated: 25 August 2026
At Miskmart, we want you to shop with confidence.
This Return, Refund & Exchange Policy explains the circumstances in which products purchased from Miskmart may be returned, exchanged, repaired or refunded.
Nothing in this policy excludes, restricts or limits any consumer right or remedy that cannot legally be excluded under applicable UAE law.
1. 14-Day Change-of-Mind Returns
For eligible products, you may request a return within 14 calendar days from the date of delivery.
To qualify for a change-of-mind return, the product should generally:
- Be unused;
- Be in its original condition;
- Be undamaged;
- Be returned with its original packaging;
- Include accessories, manuals, tags and other supplied items; and
- Be accompanied by your order number or proof of purchase.
Products that have been used, damaged, altered or otherwise returned in a condition that prevents reasonable resale may not qualify for a voluntary change-of-mind return, subject to your statutory rights.
2. Defective, Damaged or Incorrect Products
If a product is defective, damaged, materially different from its description, or incorrectly supplied, please contact Miskmart as soon as reasonably possible.
Depending on the nature of the issue and applicable law, you may be entitled to an appropriate remedy, which can include:
- Repair;
- Replacement;
- Exchange;
- Refund; or
- Another remedy required by applicable law.
UAE consumer-protection regulations provide specific remedies for qualifying defective goods, including circumstances where a consumer may choose between returning a defective product for a refund, replacement or repair without charge.
3. Defects and Statutory Rights
Our 14-day change-of-mind period is a voluntary return policy and does not replace or reduce your statutory rights concerning defective, non-conforming or otherwise legally protected products.
Where UAE law provides a specific remedy or warranty obligation, those rights continue to apply.
4. Products That May Not Qualify for Change-of-Mind Returns
Subject to applicable law, certain products may not be eligible for voluntary change-of-mind returns because of their nature, including:
- Products intended for personal hygiene after opening;
- Certain cosmetics or personal-care products after opening;
- Underwear or intimate products after opening;
- Perishable goods;
- Products made or personalized specifically for the customer;
- Digital products after use or commencement where applicable;
- Products that cannot reasonably be returned due to their nature or packaging; and
- Other products where return or exchange is legally restricted.
Where a product has a specific return restriction, this will be communicated on the relevant product page or before purchase where applicable.
These exclusions do not apply to legally required remedies for defective or incorrectly supplied products.
5. How to Request a Return
To request a return, contact:
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033
Please provide:
- Your order number;
- Your name;
- Product name;
- Reason for return; and
- Photographs or video where relevant.
Please do not send a product back without first receiving return instructions from Miskmart.
6. Return Shipping
For defective, damaged or incorrectly supplied products, Miskmart will arrange an appropriate return process where applicable.
For eligible change-of-mind returns, the applicable return shipping arrangements and any permitted charges will be communicated to you before the return is processed.
We will not impose undisclosed return or logistics charges.
7. Product Inspection
Returned products may be inspected to determine their condition and the appropriate remedy.
Inspection does not remove or limit any statutory rights you may have under UAE law.
8. Refunds
Once a refund is approved, Miskmart will generally process the refund using the original payment method where technically possible.
For Cash on Delivery orders, Miskmart may contact you to verify your details and arrange a suitable lawful refund method.
The time required for the refunded amount to appear in your account may depend on your bank, payment provider or financial institution.
9. Exchanges
Where available, Miskmart may offer an exchange for an eligible product.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund, subject to applicable law.
10. Warranty
Where a manufacturer, supplier or seller warranty applies, the applicable warranty information will be provided on the product page, invoice, warranty documentation or other applicable documentation.
Miskmart will honour applicable warranty obligations and statutory consumer rights.
11. Refund for Defective Products
Where a qualifying defective product is returned and a refund is the applicable remedy, Miskmart will refund the applicable amount without improperly imposing additional costs on the customer.
UAE regulations specifically address refund, replacement and repair obligations for qualifying defects.
12. Contact Us
For return, refund or exchange requests:
Miskmart
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033