Shipping & Delivery Policy

Last Updated: 25 August 2026

At Miskmart, we are committed to making your shopping experience simple and convenient. This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through our website.

1. Delivery Across the UAE

Miskmart currently delivers across all seven emirates of the United Arab Emirates:

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Umm Al Quwain
• Ras Al Khaimah
• Fujairah

Delivery availability may depend on the specific product, delivery address and courier coverage.

2. Order Processing

Orders are normally processed after successful order confirmation.

Orders may be subject to verification for security and fraud-prevention purposes.

The estimated processing and delivery timeframe applicable to your order will be communicated at checkout, in your order confirmation, or through subsequent delivery updates.

During promotional campaigns, public holidays, peak shopping periods or circumstances outside our reasonable control, processing or delivery may take longer than the usual estimated timeframe.

3. Delivery Charges

Applicable delivery charges, if any, will be displayed clearly before you complete your order.

Miskmart may offer free delivery promotions from time to time. Any conditions applicable to free-delivery promotions will be displayed on the website or at checkout.

No additional logistics or delivery charges will be imposed contrary to charges communicated to you during the ordering process. UAE modern technology-based trade rules require logistics charges to be disclosed in the digital contract or applicable terms.

4. Cash on Delivery

Miskmart offers Cash on Delivery (COD) across the UAE for eligible orders.

With COD, you pay the applicable order amount to the delivery representative when your order is delivered.

COD availability may be subject to:

• Product eligibility;
• Order value;
• Delivery location;
• Courier availability; or
• Other operational restrictions.

If COD is unavailable for a particular order, the available payment methods will be displayed at checkout.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

• Full name;
• Mobile number;
• Building or villa information;
• Street;
• Area;
• Emirate; and
• Any useful delivery instructions.

Miskmart is not responsible for delays resulting from incorrect, incomplete or outdated delivery information supplied by the customer.

6. Delivery Attempts

Our delivery partner may contact you by phone, SMS or WhatsApp to arrange delivery.

If you are unavailable at the time of delivery, the courier may arrange another delivery attempt or contact you to arrange a suitable time.

Repeated unsuccessful delivery attempts may result in the order being returned to Miskmart.

7. Order Tracking

Where tracking is available, Miskmart or its delivery partner may provide tracking information by SMS, email, WhatsApp or another appropriate communication channel.

8. Damaged Packages

If your package appears visibly damaged when delivered, please notify the delivery representative where reasonably possible and contact Miskmart as soon as possible.

Please provide:

• Order number;
• Description of the issue; and
• Photographs or video of the package/product where appropriate.

9. Incorrect, Missing or Damaged Products

If you receive an incorrect, incomplete, damaged or defective product, please contact us as soon as reasonably possible.

Depending on the circumstances and applicable UAE law, Miskmart may arrange an appropriate remedy, including repair, replacement, exchange or refund.

Our legal obligations regarding defective goods are not limited by this policy. UAE consumer-protection regulations provide specific remedies where qualifying defects are discovered.

10. Delays Beyond Our Control

Occasionally, delivery may be delayed due to circumstances beyond Miskmart's reasonable control, including:

• Severe weather;
• Public emergencies;
• Government restrictions;
• Road or transportation disruptions;
• Courier operational issues;
• Technical problems; or
• Other unforeseen circumstances.

We will make reasonable efforts to keep you informed and resolve delivery issues.

11. Contact Us

For questions about your order or delivery:

Miskmart
Email: info@miskmart.com
Phone / WhatsApp: +971 52 441 9033